Cancellation Policy

To ensure fairness to our students and tutors during the high-demand finals period, the following policies apply to all Insight Tutoring sessions: Card Required to Reserve: A valid card must be kept on file in order to reserve any appointment. Appointments cannot be held or confirmed without an active card on file. 24-Hour Non-Refundable Cancellation Policy: All cancellations or rescheduling requests made within 24 hours of the scheduled session time are non-refundable where the full session fee will be charged along with being more than 15 minutes late. After 15 minutes, you will be marked and charged as a no-show and the tutor will have left. No exceptions will be made, as tutors reserve this time specifically for you & they will still be compensated for their time. Late Arrival & No-Show Policy If you arrive late, your session will still end at the originally scheduled time. Tutors will wait up to 15 minutes past the scheduled start time. Arriving more than 15 minutes late or failing to attend the session without communication will result in a no-show, and the full session fee will be charged. Last-Minute & Same-Day Bookings Same-day or last-minute bookings are subject to tutor availability. We cannot guarantee same day time reschedule. To request a last-minute session, please text 479-957-8916 or join the waitlist on our website. Policy Acknowledgment By booking an appointment with Insight Tutoring, you acknowledge and agree to all booking, cancellation, and rescheduling policies.